FAQ

Shipping

• 1. What shipping methods do you offer?

  All orders within the USA are shipped via UPS at the following rates:

  UPS Ground	1-5 business days	Free
  2nd Day Air	1-2 business days	$18.95
  Next Day Air	1 business day	$24.95

  
  All international orders are shipped via UPS at the following rates:

  Orders under $300	5-8 business days	$30
  Orders over $300	5-8 business days	Free

   

  Please note that we cannot ship to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.

• 2. When Will My Order Be Shipped?

  Domestic orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or during holidays and weekends will be shipped on the next business day. International orders typically ship within 1-2 business days. Please note that during sale periods and product releases, orders may take an additional 1-2 business days to ship.
  

• 3. How do I track my orders?

  Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

• 4. Will I have to pay additional taxes / duties?

  As of November 15, 2024, we have updated our international shipping service to require pre-payent of any taxes and duties during checkout. By pre-paying, your shipment will be fast-tracked through customs and should not experience delays or paperwork issues. Please note that taxes and duties are based on your shipping address, not your billing address. These amounts are determined by the tax codes of our items and the importation requirements of each country.

• Prior to November 15, 2024, our policy stated: As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these fees is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location. Please also note that we are not responsible for determining which import offices are used in your specific shipping location.

• 5. What if my order is lost or stolen?

  We understand lost and stolen packages are frustrating, but once an order is picked up by a shipping courier, it is out of our hands and we cannot claim responsibility for any issues, including loss, theft, or delays. To resolve loss or theft issues, customers must make a claim with the courier. Only package recipients, not senders, are able to open a claim. Once a claim is open, we are happy to provide any supporting information or documents that the courier requests.

• 6. International Orders

  As of November 15, 2024, we have switched our international shipment carrier from USPS to UPS. This decision was made to streamline the delivery process with improved shipment tracking, faster customs processing, and improved service should an issue occur. Despite the improvement to service, international shipments are subject to different delivery expectations which should be considered before placing your order. For example, Gitman cannot be held accountable for undelivered orders if an invalid address or incorrect address format is submitted with an order. Gitman will, however, take responsibility for errors related to our mishandling of your order shipment. Additionally, UPS will only make one delivery attempt before discarding the package. Because of this, we strongly encourage all international customers to choose a shipping address at which they can be present during delivery as noted on tracking information.

Returns

• What is our returns policy?

  Our returns and exchanges policy is designed to have all unwanted items back in our inventory as soon as possible, ensuring more opportunities to shop our styles and sizes. Our policy is as follows:

• Return Authorization (RA) numbers must be requested via email within the following time periods:
• Full-priced items: 14 days of receipt
• First seasonal markdown: 7 days of receipt
• Made to Order, warehouse sale, and items discounted 40% or more are final sale.
• Customers are responsible for return shipping unless otherwise noted.
• Returns and exchanges can only be accepted where the product has not been worn, altered, damaged, soiled, or washed, and has all original tags attached.
• If returned items are not shipped back to our facility within 10 days of receiving a return authorization number, the return will only qualify for store credit.

• 2. How do I return an item?

  To return an item, please contact us to receive a Return Authorization number and return form. Once you have received the RA number, please complete the return form and send your item/s with the carrier of your choice to:
  
  Gitman Bros.
  Attn: Returns Department
  700 Freeman Street
  Lafayette, TN 37083

• 3. Can I exchange an item?

  If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you. Customers are responsible for return shipping for exchanges unless there is a special circumstance.

• 4. How will I be refunded?

  All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

• 5. What if my items are damaged or defective?

  If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.

Products

• 1. Where are your products made?

  All of our shirts and accessories are made in the USA.

• 2. How should I care for my items?

  We strongly recommend following the instructions listed on the care tag inside our products since different items may require specific methods of cleaning. For more detailed instructions, please feel free to contact us.

• 3. How do I know what size to order?

  On each of our product pages, you will find a sizing chart listing the measurements for each item. If you are still unsure of your size and need additional assistance, please contact us.

• 4. Where can I see your products?

  Our collection is available at a wide selection of stores around the world. To see the full list, please check our stockist page.

• 5. What is your price adjustment policy?

  We can issue a price adjustment in the form of store credit for orders placed within 48 hours of the first seasonal markdown on the item. The item must still be available in the same size upon reviewing request. There will be no adjustments for any additional markdowns.

• 6. Can I make changes to my MTO order after it's been submitted?

  Requests to change Made-To-Order details must be made within 2 business days of the order submission. After that point, the fabric for your MTO item will have been cut and changes are unable to be made. Requests to cancel MTO items must be made within the same timeframe as well.

Gift Cards

• 1. How do I purchase or send a gift card?

  To purchase a gift card, simply select the value you would like applied to the card, add the item to your bag and proceed through the checkout. Upon purchasing a gift card, you will receive an email containing a link to redeem, print or forward the gift card online.

• 2. How do I use a gift card?

  Gift cards can be used to purchase any item available at our online store. Simply shop around, select the item you're interested in and use your gift card to pay for it by entering the card number at the checkout.

• 3. Do I have to use the entire balance at once?

  No, we always keeps track of the remaining card balance, so you can use it over multiple purchases.

• 4. Will the gift card expire?

  No, our gift cards never expire.

Company

• 1. Where are you located?

  Our shirt factory is located in Lafayette, TN and our wholesale showroom is located in New York City.

• 2. How do I become a Gitman Vintage stockist?

  If you are interested in becoming a stockist, please email us at mail@gitman.com with a brief description of your store and contact information.

• 3. Where can I find out about career opportunities?

  We are always looking for enthusiastic and dedicated people to join our team at our factory and office locations. To inquire about available positions, please contact us.