FAQ

1. What shipping methods do you offer?

All orders within the USA are shipped via UPS at the following rates:

All international orders are shipped via USPS at the following rates:

2. When Will My Order Be Shipped?

Domestic orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or during holidays and weekends will be shipped on the next business day. International orders typically ship within 3-5 business days. Please note that during sale periods and product releases orders may take an additional 1-2 business days to ship.

3. How do I track my orders?

Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

4. Will I have to pay additional taxes / duties?

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Generally, payment of these fees is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.

5. What if my order is lost or stolen?

We understand lost and stolen packages are frustrating, but once an order is picked up by a shipping courier, it is out of our hands and we cannot claim responsibility for any issues, including loss, theft, or delays. To resolve loss or theft issues, customers must make a claim with the courier. Only package recipients, not senders, are able to open a claim. Once a claim is open, we are happy to provide any supporting information or documents that the courier requests.

1. What is your returns policy?

We want you to be completely satisfied with our products and will gladly refund or exchange your order within 30 days of receipt. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed. Unfortunately, we cannot accept returns or exchanges on made to order, monogrammed, or warehouse sale items. We also cannot accept any returns on boxers. Customers are responsible for return shipping unless there is a special circumstance.

2. How do I return an item?

To return an item, please contact us to receive a Return Authorization number. Once you have received the authorization number, please complete our Returns Form and send your item/s with the carrier of your choice to:

Gitman Bros.
Attn: Online Returns
700 Freeman Street
Lafayette, TN 37083

3. Can I exchange an item?

If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you. Customers are responsible for return shipping for exchanges unless there is a special circumstance.

4. How will I be refunded?

All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

5. What if my items are damaged or defective?

If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.

6. What is your holiday return policy?

For all orders placed between November 23 and December 15, we will gladly accept returns and exchanges until January 15, providing all other conditions of our return policy are met.
 Orders placed after this date, will be subject to our standard 30 day return period. For more detailed information, please see above.

7. What if I paid through Affirm?

The same return policy applies for orders placed with Affirm. Should the items not be processed back into inventory before 30 days after your order, you will still have to make the first payment. We will issue the refund through Affirm once the items are placed back into inventory.

1. Where are your products made?

All of our shirts and accessories are made in the USA.

2. How should I care for my items?

We strongly recommend following the instructions listed on the care tag inside our products since different items may require specific methods of cleaning. For more detailed instructions, please feel free to contact us.

3. How do I know what size to order?

On each of our product pages, you will find a sizing chart listing the measurements for each item. If you are still unsure of your size and need additional assistance, please contact us.

4. Where can I see your products?

Our collection is available at a wide selection of stores around the world. To see the full list, please check our stockist page.

5. What is your price adjustment policy?

We can issue a price adjustment in the form of store credit for orders placed within 48 hours of the first seasonal markdown on the item. The item must still be available in the same size upon reviewing request. There will be no adjustments for any additional markdowns.

1. How do I purchase or send a gift card?

To purchase a gift card, simply select the value you would like applied to the card, add the item to your bag and proceed through the checkout. Upon purchasing a gift card, you will receive an email containing a link to redeem, print or forward the gift card online.

2. How do I use a gift card?

Gift cards can be used to purchase any item available at our online store. Simply shop around, select the item you're interested in and use your gift card to pay for it by entering the card number at the checkout.

3. Do I have to use the entire balance at once?

No, we always keeps track of the remaining card balance, so you can use it over multiple purchases.

4. Will the gift card expire?

No, our gift cards never expire.

1. Where are you located?

Our shirt factory is located in Lafayette, TN and our wholesale showroom is located in New York City.

2. How do I become a Gitman Vintage stockist?

If you are interested in becoming a stockist, please email us at mail@gitman.com with a brief description of your store and contact information.

3. Where can I find out about career opportunities?

We are always looking for enthusiastic and dedicated people to join our team at our factory and office locations. To inquire about available positions, please contact us.