FAQ - Returns

Returns

  • What is our returns policy?

    Our returns and exchanges policy is designed to have all unwanted items back in our inventory as soon as possible, ensuring more opportunities to shop our styles and sizes. Our policy is as follows:

  • Return Authorization (RA) numbers must be requested via email within the following time periods:
  • Full-priced items: 14 days of receipt
  • First seasonal markdown: 7 days of receipt
  • Made to Order, warehouse sale, and items discounted more than 40% are final sale.
  • Customers are responsible for return shipping unless otherwise noted.
  • Returns and exchanges can only be accepted where the product has not been worn, altered, damaged, soiled, or washed, and has all original tags attached.
  • If returned items are not shipped back to our facility within 10 days of receiving a return authorization number, the return will only qualify for store credit.
  • 2. How do I return an item?

    To return an item, please contact us to receive a Return Authorization number and return form. Once you have received the RA number, please complete the return form and send your item/s with the carrier of your choice to:

    Gitman Bros.
    Attn: Returns Department
    700 Freeman Street
    Lafayette, TN 37083

  • 3. Can I exchange an item?

    If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you. Customers are responsible for return shipping for exchanges unless there is a special circumstance.

  • 4. How will I be refunded?

    All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

  • 5. What if my items are damaged or defective?

    If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.

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