FAQ - Returns

Returns

  • 1. What is your returns policy?

    We want you to be completely satisfied with our products and will gladly refund or exchange your order within 30 days of receipt. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed. Unfortunately, we cannot accept returns or exchanges on made to order or monogrammed items.

  • 2. How do I return an item?

    To return an item, please contact us to receive a Return Authorization number. Once you have received the authorization number, please complete our Returns Form and send your item/s to:

    Gitman Bros.
    Attn: Online Returns
    2309 Chestnut Street
    Ashland, PA 17921

  • 3. Can I exchange an item?

    If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you. 

  • 4. How will I be refunded?

    All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

  • 5. What if my items are damaged or defective?

    If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.

  • 6. What is your holiday return policy?

    For all orders placed between November 23 and December 15, we will gladly accept returns and exchanges until January 15, providing all other conditions of our return policy are met.
 Orders placed after this date, will be subject to our standard 30 day return period. For more detailed information, please see above.

<