FAQ - Shipping

Shipping

• 1. What shipping methods do you offer?

  All orders within the USA are shipped via UPS at the following rates:

  UPS Ground	1-5 business days	Free
  2nd Day Air	1-2 business days	$18.95
  Next Day Air	1 business day	$24.95

  
  All international orders are shipped via UPS at the following rates:

  Orders under $300	5-8 business days	$30
  Orders over $300	5-8 business days	Free

   

  Please note that we cannot ship to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.

• 2. When Will My Order Be Shipped?

  Domestic orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or during holidays and weekends will be shipped on the next business day. International orders typically ship within 1-2 business days. Please note that during sale periods and product releases, orders may take an additional 1-2 business days to ship.
  

• 3. How do I track my orders?

  Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

• 4. Will I have to pay additional taxes / duties?

  As of November 15, 2024, we have updated our international shipping service to require pre-payent of any taxes and duties during checkout. By pre-paying, your shipment will be fast-tracked through customs and should not experience delays or paperwork issues. Please note that taxes and duties are based on your shipping address, not your billing address. These amounts are determined by the tax codes of our items and the importation requirements of each country.

• Prior to November 15, 2024, our policy stated: As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these fees is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location. Please also note that we are not responsible for determining which import offices are used in your specific shipping location.

• 5. What if my order is lost or stolen?

  We understand lost and stolen packages are frustrating, but once an order is picked up by a shipping courier, it is out of our hands and we cannot claim responsibility for any issues, including loss, theft, or delays. To resolve loss or theft issues, customers must make a claim with the courier. Only package recipients, not senders, are able to open a claim. Once a claim is open, we are happy to provide any supporting information or documents that the courier requests.

• 6. International Orders

  As of November 15, 2024, we have switched our international shipment carrier from USPS to UPS. This decision was made to streamline the delivery process with improved shipment tracking, faster customs processing, and improved service should an issue occur. Despite the improvement to service, international shipments are subject to different delivery expectations which should be considered before placing your order. For example, Gitman cannot be held accountable for undelivered orders if an invalid address or incorrect address format is submitted with an order. Gitman will, however, take responsibility for errors related to our mishandling of your order shipment. Additionally, UPS will only make one delivery attempt before discarding the package. Because of this, we strongly encourage all international customers to choose a shipping address at which they can be present during delivery as noted on tracking information.