FAQ - Shipping


  • 1. What shipping methods do you offer?

    All orders within the USA are shipped via UPS at the following rates:


    1-5 business days


    2nd Day Air

    1-2 business days


    Next Day Air

    1 business day


    All international orders are shipped via the United States Postal Service at the following rates:

    Orders under $300

    3-5 business days


    Orders over $300

    3-5 business days



  • 2. When Will My Order Be Shipped?

    Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or during holidays and weekends will be shipped on the next business day.

  • 3. How do I track my orders?

    Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

  • 4. Will I have to pay additional taxes / duties?

    As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Generally, payment of these fees is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.