FAQ - Shipping


  • 1. What shipping methods do you offer?

    All orders within the USA are shipped via UPS at the following rates:

    UPS Ground

    1-5 business days


    2nd Day Air

    1-2 business days


    Next Day Air

    1 business day


    All international orders are shipped via USPS at the following rates:

    Orders under $300

    3-5 business days


    Orders over $300

    3-5 business days



    Please note that we cannot ship to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.
  • 2. When Will My Order Be Shipped?

    Domestic orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or during holidays and weekends will be shipped on the next business day. International orders typically ship within 3-5 business days. Please note that during sale periods and product releases, orders may take an additional 1-2 business days to ship.

  • 3. How do I track my orders?

    Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

  • 4. Will I have to pay additional taxes / duties?

    As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these fees is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location. Please also note that we are not responsible for determining which import offices are used in your specific shipping location.

  • 5. What if my order is lost or stolen?

    We understand lost and stolen packages are frustrating, but once an order is picked up by a shipping courier, it is out of our hands and we cannot claim responsibility for any issues, including loss, theft, or delays. To resolve loss or theft issues, customers must make a claim with the courier. Only package recipients, not senders, are able to open a claim. Once a claim is open, we are happy to provide any supporting information or documents that the courier requests.